Though it is rare, sometimes warranty claims need to be made. 

Don't worry- we stand by our products and will fix or replace the item with the most apropriate product, free of charge.

Step 1: Provide a detailed description fo the issue.

Step 2: Take clear pictures of the product. Customer Support will ask for the pictures once they receive your inquiry.

Step 3: Customer Support will provide you with options on how best to move forward with your claim!